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Robotic Process Automation (RPA) is the process that allows for automation of  high volume tasks that have traditionally been handled by humans. 

The challenge with traditional RPA is that there very often are stages in a process that require additional insights, judgement calls, empathy considerations and just plain human instinct. The Merlynn TOM technology encapsulates this intelligence allowing the integration of its virtual experts into most third party applications including that of RPA. The result being a process that is able to think and respond like an actual human would.