



The Tacit Object Modeler - TOM is Merlynn’s Proprietary Artificial Intelligence Suite


TOM replicates human expertise and decisions which are too complex to be handled by business rules
• to enable highly cognitive decisions to be made in real time
• to scale the organisation’s most
experienced and valuable human
expertise
• to enable the organisation to more
fully automate processes
• Enhanced process efficiencies
• Improved decision quality,
consistency & accuracy
• Reduced operational risk
• Optimise valuable & scarce
resources
• Improved customer service
& experience
• TOM learns from the expert therefore
requires no historical data to learn.
• Only technology able to replicate
tacit knowledge (knowledge gained
from experience, instinct, empathy
and ethics)
• Designed to handle all of the
complexity of AI for the user /
non-technical expert
• Rapid learning accommodates
evolving risk universe
• Easy integration into existing systems
through its API and batch handling
capabilities
• Enhanced process efficiencies
• Improved decision quality,
consistency & accuracy
• Reduced operational risk
• Optimise valuable & scarce resources
• Improved customer service
& experience
For example:
• Prediction – potentially fraudulent transaction (confidence 85%)
• 15% uncertainty means it’s risky to simply cancel or decline the transaction
• Requires human expert (analyst) to review and make decision on next best action
• TOM makes this decision in real time